Submit a Support Ticket

i4 Product Support

Would you rather speak to a human?

 

Give our support team a shout:


1.877.602.8324 – Press 1

 

Login to our customer portal for more support tools:

Training Videos

Webinars

User Guides

Release Notes

Frequently Asked Questions

When the employee is logged in to the Front Desk they are able to change their password by:

  1. Selecting “Change Password” in the top right corner.

The printer you would like to use needs to be set as the “Default” printer in Windows. The printer also needs to be selected in the Back Office Configuration module.

To add addition POS buttons:

  1. Open the Data Entry module in Back Office
  2. Once the module is open select “Data Entry” at the top then select “POS Buttons”.

In the Front Desk:

  1. Go to Member Manager, search for the member and select “Manage”
  2. You will select “Account Status” then “List Transactions”
  3. From this screen, you are able to check “Include all Transactions” and print the list.

No, each employee should have their own login.

Call 877.602.8324 or email JFISupport@jonasfitness.com

Still Need A Hand?

Let our support team help you with any software issues that might arise.
To contact the proper support team find your product below.

Compete

HOURS
Midnight Sunday through 9:00pm Friday CST


PHONE
877.602.8324 – USA
Press 2


Submit a Support Ticket


Emergency Weekend Support
888.590.7110

i4

HOURS
Midnight Sunday through 9:00pm Friday CST


PHONE
877.602.8324 – USA
Press 1


Submit a Support Ticket


Emergency Weekend Support
Not Available

v4

HOURS
Midnight Sunday through 9:00pm Friday CST


PHONE
888.590.0026 – USA


EMAIL
salesinfo@jonasfitness.com


Emergency Weekend Support
Not Available

PAYMENT SUPPORT

HOURS
7 a.m. to 5 p.m. Central Time M-F


PHONE
800.227.1795


Submit a Payment Support Ticket


Emergency Weekend Support
Not Available

PCI compliant
GGFA
IHRSA
IHRSA

  • Copyright © 2017. Jonas Fitness, Inc. All rights reserved. Jonas Fitness, Inc. is a registered ISO/MSP of Vantiv, LLC and Fifth Third Bank, an Ohio banking corporation. Privacy Policy