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V4/Aphelion Software Is No Longer Supported

If you are using our Aphelion product, you are currently running an older version that is not compatible with any operating system newer than XP. This now means that your data and your members may be at risk.

 

Upgrade to our NEW web-based solution, and keep your members data protected.

Learn More

Would you rather speak to a human?
Give our support team a shout:


1.877.602.8324

login to our customer portal for more support tools:
Training Videos
Webinars
User Guides
Release Notes

Frequently Asked Questions

Click here to submit a support ticket. You will be prompted to log into our client portal where you can submit an online software support ticket.

If you do not have access to our client portal please sign up for an account here.

Please reach out to your account manager. If you do not know who your account manager is, please email us to request a call from your account manger.

We do quarterly software updates. The release notes can be found on the customer portal. Click here to log into your account.

If you have not signed up for the customer portal, you can sign up here.

If you are a current client you would’ve received an email with instructions on setting up your account. If you are having trouble locating that email please click here to request a password reset.

24 Hour Support Monday thru Friday.

Emergency support on weekends only.

Still Need A Hand?

Let our support team help you with any software issues that might arise.
To contact the proper support team find your product below.

Compete

HOURS
Midnight Sunday through 9:00pm Friday CST


PHONE
877.602.8324 – USA
Press 2


Submit a Support Ticket


Emergency Weekend Support
888.590.7110

i4

HOURS
Midnight Sunday through 9:00pm Friday CST


PHONE
877.602.8324 – USA
Press 1


Submit a Support Ticket


Emergency Weekend Support
Not Available

v4

HOURS
Midnight Sunday through 9:00pm Friday CST


PHONE
888.590.0026 – USA


EMAIL
salesinfo@jonasfitness.com


Emergency Weekend Support
Not Available

PAYMENT SUPPORT

HOURS
7 a.m. to 5 p.m. Central Time M-F


PHONE
800.227.1795


Submit a Payment Support Ticket


Emergency Weekend Support
Not Available

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